Tech Stack
Node.js
Javascript
AWS
Description
Developed a highly autonomous, open-source BPO (Business Process Outsourcing) agent powered by n8n to heavily reduce manual call center overhead and response latency.
Built visual automation pipelines that fluidly bridge telephony providers (Twilio, Amazon Connect) with internal CRM systems, auto-logging inbound calls and client queries.
Integrated generative AI endpoints for real-time speech-to-text transcription, sentiment analysis, and context-aware script generation for customer service representatives.
Streamlined data synchronization across enterprise tools, removing operational bottlenecks and delivering a consistently optimized, programmatic communication flow.
- Orchestrated complex BPO microservices entirely within the n8n visual automation framework.
- Integrated telephony gateways like Twilio and Amazon Connect with backend CRM systems.
- Leveraged AI-driven transcription and natural language processing for live intent analysis.
- Eliminated manual client data entry through continuous bidirectional CRM synchronization.
Page Info
Automation Flow
Visualizing the automated workflows and API integrations.